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Hello! How can I help you today? Write your 6-digit order number and email address if you need help with your order. I need both for security reasons. 🙂
p.s. Do not reload the page if my responses are delayed, if you reload or leave the page the chat messages will disappear.
Enter the order number and postcode below. Click on the Edit button, and you will come to a page where you can make these changes yourself.
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Please click here and it should work afterwards. Otherwise try to change your password.
You will receive an email and sometimes a text message when we send your order. If you have not received either of these, we most likely have not sent your order.
On weekdays, we work hard to send your order within 24 hours of you placing it, provided that all the products in your order are in stock.
If you have pre-ordered products that are not in stock, we usually only send the order when everything has come into stock.
Yes, you can do this as long as we have not packed or sent your order. You can also regret items that have not yet been sent on a partially sent order.
Enter the order number and postcode above, and you will come to a page where you can cancel your order. A link to this is also in your order summary .
ANSWER: If we're lucky, your product has just a slight fault with the pump that you can fix yourself. Follow these instructions and see if it starts working.
Most skin creams are not sucked up through a hose like perfumes, but through a "vacuum pressure". You often worsen the situation if you unscrew the bottle to see if there is a hose there.
1. Press the pump very many times. It is not uncommon for it to require 50-100 presses. After very many presses, it starts working again.
If the instructions above do not work, contact us if you want to complain about the product.
ANSWER: We occasionally receive complaints about perfumes that last too short a time. When we receive the return, it often turns out that the perfume lasts just as long as it should, we smell the scent several hours longer than the customer said.
If you can't smell the perfume as long as you think you should, it may be due to one of the following reasons.
ANSWER: There are several websites where you can check this by entering the product's batch code. E.g. onhttp://www.checkfresh.com/.
Do not confuse the batch code with the barcode (EAN-code) or other codes. The batch code is usually a 4-6 character long code consisting of numbers and/or letters. You most often find the code on the bottom of the package (sometimes on another side), and it is usually the code that is hardest to see.
You can also recognize the batch code if you think about that it is not part of the package's "design" from the package's manufacture. Instead, it is stamped or printed on after the perfume bottle has been put in the package.
On SwedishFace you can buy the best skin care products from well known brands. We also have fine fragrances, makeup and great hair care. Order easy and secure on our website. In the UK, your order will arrive by Royal Mail. We are based in Sweden and will ship to the whole Europe including the UK, Germany, France, Italy, Spain, Finland, Norway, Denmark, Poland and more. We have very low prices, check for yourself :)