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We use Swedens national mail provider (PostNord) as well as DHL.
With PostNord, when the parcel arrives in your country, it will be handled by your country's national mail system. In the UK this is Royal Mail.
Unless you pay extra for trackable shipping, most orders are sent without any tracking information.
We have noticed that Royal Mail is not good at noticing you when you have a package waiting in your local post office.
In case you do not receive your order in a timely manner, please:
If your parcel is trackable, you can track it first on PostNord: http://postnord.se/en/tools/track/Pages/track-and-trace.aspx, then on Royal Mail https://www.royalmail.com/track-your-item.
We do not send you the tracking information automatically after we have shipped an order with trackable shipping. Please email us and we will be able to give you the tracking number.
On SwedishFace you can buy the best skin care products from well known brands to the lowest prices in Europe. Order easily on our website. We are based in Sweden and will ship to the whole Europe including the UK, Germany, France, Italy, Spain, Finland, Norway.