Terms & Conditions

Our Contract

No contract exists between you and SwedishFace for the sale of any products until SwedishFace has received and accepted your order, as well as sent you an order confirmation by e-mail. Once SwedishFace does so, there is a binding legal contract between us.

We are under no obligation to provide the product(s) to you at an incorrect (lower) price, even after we have sent you a confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. SwedishFace accept no responsibility for products other than supply and delivery to the customer.

All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, SwedishFace cannot be held responsible if a product reacts with your skin.

Payment

Payment can be made safely and secure directly by debit or credit card on our website. Stripe is the the company who processes the transactions.

Delivery

We will ship your order within 1-2 business days if we currently have all the products in your order in stock. Delivery time will vary by country and will usually be 3-7 business days for. For some countries and in rare situations the delivery time can be up to 4 weeks.

Depending on your choice or currency, we will charge a shipping fee of either £2.9, €2.9 or 29 SEK for any order valued less than £50, €50 and 500 SEK respectively. For orders at or above those values, we will not charge any shipping fee.

We will ship all orders via PostNord in Sweden. In your country, your domestic postal service will handle the delivery.

Refused deliveries

If you refuse to receive a delivery or ommit to pick it up we have the right to charge you up to a maximum of £10, €10 or 100 SEK, depending of what our actual shipping cost was.

Delayed or lost delivery

In rare cases, the delivery time from the day we send an order can be unusually long, up to 4 weeks. Such delays are entirely out of our control and we can not be held responsible for them. In rare cases, the package can disappear without any trace.
Our policy is to wait 4 weeks before we can consider that a shipment is lost in transit. Only after 4 weeks from the date we have shipped the order, we can perform a refund or send the order again.

If you have entered an incorrect address and the shipment for this reason do not reach you, we are not obliged to refund you or send your order again unless the shipment have been returned to us.

Return policy

When shopping at SwedishFace, you are entitled to cancel your order within 14 days after you have received the product(s). This provided the product(s) is essentially unchanged, ie, unused and not damaged. You are allowed to open the package and check the product(s) in such a way that does not damage the product or its packaging. Sealing may not be broken.

We do not offer free returns. The cost of the return, you must pay yourself.

You also have the right to cancel your order at any time before we ship the order. To inform you that you have regretted your purchase, please contact us.

Complaints

SwedishFace applies all the applicable Swedish and European consumer purschasing laws, which means that you have a three year right of complaint after you have received the product(s).

Refunds

Swedish Face commits to refund any advance payment within 14 days from the day that you informed us that you want to cancel your order.

In cases of complaint, we undertake to reimburse the return shipping charges within 14 working days from the day we receive the complained product(s), if we can confirm that the product(s) were faulty in the first place.